Privacy Policy

Our Privacy Policy

Imperial Plus Services Ltd and its affiliates, subsidiaries, and related entities (“Imperial Plus Services Care”, “we, “our”) is committed to protecting the privacy and security of the personal data we collect about end customers and users of our services (“you/your”).
We are committed to protecting the privacy and security of your personal information. The purpose of this privacy notice is to explain what personal data we collect about you in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 when you access our website and use our services. When we do this, we are the data controller.
Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at admin@imperialplusservices.co.uk.

Personal data we collect
When you interact with our website or make an enquiry through our forms, email address or telephone, we collect:
- Name
- Contact details such as email address,
- telephone number; postal address including postcode
- The relationship of the individual completing the enquiry form to the potential recipient of our services
- Any requirements of the potential recipient of the services including any medical and/or health conditions
- Brief details of any other individual or pet residing at the address where services are required (e.g. relationship to the individual requiring the services and age)
- Any other personal information about you or the potential recipient of the services that you may choose to share with us for the purposes of replying to your enquiry
- Analytical information about how you interact with our website

When you or a recipient (such as family member) become a client and receive our care services, we collect the following types of personal data:
- Name
- Gender
- Age
- Date of birth
- Address
- Contact details
- Medical records, history of treatment, diagnosis, and medical conditions
- Genetic conditions
- Information about present and former family and personal life, including habits and preferences
- Copy of identification number and documents
- Religion
- Ethnic background
- Any information patients choose to share with us while being taken care of
- Financial information
We may collect your opinions, reviews and testimonials referring to your experience with our services and your review/rating.

Purposes for which we use personal data and the legal basis:
When providing services to you, we may use your personal data for the following purposes and on the following lawful bases:
Purpose: To receive, process and answer to your enquiries, up until onboarding you as a client and collecting payments from you
Lawful Basis for Processing: Performance of a contract with you

Purpose: To provide health and care services and manage our commercial relationship, as expected under our agreement
Lawful Basis for Processing:Performance of a contract with you

Purpose: Marketing activities: to send you educational content and newsletters
Lawful Basis for Processing: Consent

Purpose: Marketing activities: to collect insight and analytical information about how you use our website and improve our website accordingly
Lawful Basis for Processing: Consent

Purpose: To obtain and publish reviews and testimonials
Lawful Basis for Processing: Consent

Purpose: To provide reports to the NHS and other health entities, and comply with our legal and regulatory obligations
Lawful Basis for Processing: Legal Obligation

Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

Sharing your data
In order to provide you with our services, we may share your information with suppliers that provide us with their services, such as client management, payment and storage platforms, cloud service providers, and consultancy businesses that provide us with services and assistance. We may also share your personal data with clinics, hospitals, the NHS and other health-related regulatory bodies, in order to comply with our legal obligations.

It is unlikely that we will ever share your personal data outside the European Union or European Economic Area. If, however, it becomes necessary for the purposes of providing our services to you, we will only share it with organisations in countries benefiting from a Secretary of State adequacy decision or based on an International Data Transfer Agreement approved by the Secretary of State, which contractually oblige the recipient to process and protect your personal data to the standard expected within the UK.

How long we keep your data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.

At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.

If you want to know how long we will be retaining a particular type of personal data, you may ask us to share a copy of our Data Retention and Destruction Policy and Schedule.

How we protect your data We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction, such as:

- IT and data protection policies and procedures
- The use of safe data transferring and storage platforms
- Firewalls
- Access controls and password management
- Anonymisation
- Encryption
- Antivirus software
- Third-party due diligence
- Training personnel


Your rights and options

You have the following rights in respect of your personal data:

You have the right of access to your personal data and can request copies of it and information about our processing of it. If the personal data we hold about you in incorrect or incomplete, you can ask us to rectify or add to it. Where we are using your personal data with your consent, you can withdraw your consent at any time. Where we are using your personal because it is in our legitimate interests to do so, you can object to us using it this way. Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you can object to us doing so.

You can ask us to restrict the use of your personal data if:
It is not accurate. It has been used unlawfully but you do not want us to delete it. We do not need it any-more, but you want us to keep it for use in legal claims; or if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request.

In some circumstances you can compel us to erase your personal data and request a machine-readable copy of your personal data to transfer to another service provider. You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We don’t rely on automated processing tools.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, please contact us at admin@imperialplusservices.co.uk
You can also lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided at: https://ico.org.uk/concerns/.

Contact us
If you have any questions, or wish to exercise any of your rights, then you can contact:
Bartle House
Oxford Court
Manchester
M2 3WQ
United kingdom

Alternatively, you can email us admin@imperialplusservices.co.uk

Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so. Last modified 16/11/2023.